⚠️ Important Notice
Account deletion is permanent and cannot be undone.
- You will permanently lose access to all purchased videos
- No refunds will be provided for any purchases
- All your uploaded photos and generated content will be deleted
- Your account information and history will be permanently removed
How to Delete Your Account
To delete your PhotoDeo account and all associated data, please follow these steps:
Step 1: Contact Support
Send an email to our support team with your account deletion request:
Please use the email address associated with your PhotoDeo account when contacting us.
Step 2: Include Required Information
In your email, please include the following information to help us process your request quickly:
- Your full name as registered on the account
- The email address associated with your PhotoDeo account
- Confirmation that you understand this action is permanent
- Confirmation that you understand no refunds will be provided
Step 3: Verification Process
For security purposes, we may ask you to verify your identity before processing the deletion request. This may include:
- Confirming account details
- Answering security questions
- Providing additional verification if requested
Step 4: Processing Time
Once we receive and verify your request, account deletion will be processed within 7-10 business days. You will receive a confirmation email once the deletion is complete.
What Gets Deleted
When you delete your account, the following information will be permanently removed:
- Account Information: Username, email, profile details, and account settings
- Uploaded Content: All photos and images you've uploaded to our service
- Generated Videos: All animated videos created from your photos
- Purchase History: Records of your transactions and purchases
- Usage Data: Your activity logs and service usage history
- Support Communications: Previous support tickets and correspondence
Before You Delete
Before requesting account deletion, consider the following alternatives:
- Download Your Content: Save any videos you want to keep to your device
- Account Deactivation: Contact us about temporarily deactivating your account instead
- Privacy Settings: Review and adjust your privacy settings if privacy is your concern
- Support Help: Contact our support team if you're experiencing issues that might be resolved
Data Retention Policy
Please note that some information may be retained for legal and business purposes:
- Transaction records may be kept for tax and accounting purposes as required by law
- Anonymized usage data may be retained for service improvement
- Information required for legal compliance may be preserved
Any retained data will be handled in accordance with our Privacy Policy.
Need Help?
If you have questions about the account deletion process or need assistance, please contact our support team:
Email: support@photodeo.com
Our support team is available to help you with any questions or concerns about your account.