⚠️ Important Notice
Account deletion is permanent and cannot be undone.
- You will permanently lose access to all purchased videos
- No refunds will be provided for any purchases
- All your uploaded photos and generated content will be deleted
- Your account access will be permanently disabled
- Some data may be retained for legal and business purposes (see details below)
How to Delete Your Account
To delete your PhotoDeo account and all associated data, please follow these steps:
Step 1: Contact Support
Send an email to our support team with your account deletion request:
Please use the email address associated with your PhotoDeo account when contacting us.
Step 2: Include Required Information
In your email, please include the following information to help us process your request quickly:
- Your full name as registered on the account
- The email address associated with your PhotoDeo account
- Confirmation that you understand this action is permanent
- Confirmation that you understand no refunds will be provided
Step 3: Verification Process
For security purposes, we may ask you to verify your identity before processing the deletion request. This may include:
- Confirming account details
- Answering security questions
- Providing additional verification if requested
Step 4: Processing Time
Once we receive and verify your request:
- Your account will be deactivated within 7-10 business days
- Most content is deleted immediately upon account deactivation
- Some data may be retained for legal, technical, or business purposes (see retention policy below)
- You will receive a confirmation email when the process is complete
What Gets Deleted Immediately
When you delete your account, the following information will be permanently removed from your account immediately:
- Account Access: Login credentials and account access will be permanently disabled
- Profile Information: Username, email, profile details, and account settings
- Uploaded Content: All photos and images you've uploaded to our service
- Generated Videos: All animated videos created from your photos
- Account Preferences: Your settings, preferences, and customizations
What May Be Retained
Some information may be retained for legal, technical, or business purposes as outlined in our Terms of Service:
- Purchased Videos: Removed from your account immediately but retained in our systems for 90 days for technical and legal purposes (payment disputes, technical error recovery) before permanent deletion
- Transaction Records: Purchase history and payment records are retained for tax, accounting, and legal compliance purposes (typically 7+ years as required by law)
- Usage Data: Activity logs may be anonymized and retained for service improvement and analytics purposes
- Support Communications: Support tickets and correspondence may be retained for legal protection and quality assurance purposes
Before You Delete
Before requesting account deletion, consider the following alternatives:
- Download Your Content: Save any videos you want to keep to your device
- Account Deactivation: Contact us about temporarily deactivating your account instead
- Privacy Settings: Review and adjust your privacy settings if privacy is your concern
- Support Help: Contact our support team if you're experiencing issues that might be resolved
Data Retention Policy
Our data retention practices are designed to balance user privacy with legal and business requirements:
- Purchased Videos: Retained for 90 days after account deletion for technical and legal purposes (payment disputes, technical error recovery)
- Transaction Records: Kept for tax, accounting, and legal compliance purposes as required by law (typically 7+ years)
- Anonymized Usage Data: May be retained indefinitely for service improvement and analytics
- Support Communications: May be retained for legal protection and quality assurance purposes
- Legal Compliance Data: Any information required for regulatory or legal compliance may be preserved
All retained data will be handled in accordance with our Privacy Policyand Terms of Service. Retained data is secured and access is limited to authorized personnel for legitimate business purposes only.
Need Help?
If you have questions about the account deletion process or need assistance, please contact our support team:
Email: support@photodeo.com
Our support team is available to help you with any questions or concerns about your account.